Case study

Pizza 4P's: a training team that runs itself

Pizza 4P's wanted training to keep pace with fast growth, without depending on outside trainers forever. Over nine months we helped them build the capability to train their own people.

3,500+operational staff supported across the business

At a glance

Pizza 4P's

Restaurant business, based in Ho Chi Minh City, growing fast across Vietnam. Full-scale consulting engagement over nine months.

Train the trainerTeam buildingStrategy developmentTraining program design360-degree review

The challenge

Growth outpacing training

With more than 3,500 operational staff and more opening all the time, Pizza 4P's needed training that could scale with them. Bringing in trainers for every new hire was never going to keep up.

The real need was not another workshop. It was the ability to run training in-house, on their own terms, for both product knowledge and professional skills.

So we started where we always do. We listened to the real situation first, then designed the engagement around building lasting capability, not dependence.

What we did

From strategy to a team that trains its own people

A nine-month engagement that moved from the leadership team down to a working internal training function.

◇

Aligned the team and strategy

We started with team building and strategy development, so the people leading the effort were pulling in the same direction before any training was designed.

◎

Designed the training program

We built the training program around Pizza 4P's own needs, covering both product knowledge and professional skills, and set up a 360-degree review to track skills and behavior change.

△

Trained the trainers

We coached an internal team to run the training themselves, through instructor-led sessions and e-learning, so the capability stayed inside the business.

The result

A training function that stands on its own

Pizza 4P's came away with a fully operational internal training team, running its own product and professional skills training through instructor-led sessions and e-learning. The capability now lives inside the business.

3,500+Staff supportedOperational staff across the business.

9 monthsEngagementFrom strategy to a working training team.

“I had the pleasure of working with Thijs van Loon, a highly skilled trainer and consultant.”

Masuko Y · CEO, Pizza 4P’s

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